by Luke Bartram | Dec 13, 2025 | Expert Insights, Hiring Tips
For many founders and hiring leaders, the assumption is simple: if you handle hiring in-house, you’re saving money. But in reality, the numbers tell a different story. Hiring well, and quickly, comes with significant costs. From vacant seat productivity loss to...
by Luke Bartram | Dec 4, 2025 | CS Insights, Hiring Tips
The recruitment industry has a problem, and it starts with how most of it gets paid. For decades, the standard model has been simple: post a role, collect a few CVs, and pay the recruiter only when someone starts. On the surface, it sounds fair. But under the hood,...
by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
Why speed still wins the hiring game (and how recruiters make it happen). Picture this. You’ve got a critical role open — maybe it’s that Sales Director you’ve been meaning to hire since Q1, or the CS Manager your team keeps begging for. You post the job, share it...
by Luke Bartram | Nov 11, 2025 | CS Insights, Hiring Tips
(Spoiler: Yes, especially if you’ve ever made a bad hire) Everyone thinks they’re good at hiring until they aren’t. You know the story. The “promising” Account Executive who disappears halfway through onboarding. The Customer Success Manager who quietly costs you...
by Luke Bartram | Oct 30, 2025 | Hiring Tips, Job Hunting Tips
…and What Candidates Keep Getting Wrong The world of Customer Success (CS) has never been more visible, or more misunderstood. Once a niche function, CS is now front and centre in SaaS growth strategies, yet the hiring landscape has become increasingly complex for...
by Reece | Jan 9, 2024 | Hiring Tips
Given the current situation, with many businesses choosing to slow down or completely freeze their recruitment efforts in favour of focusing on supporting current employees and trying to find new ways of increasing performance of sales and marketing, It’s possible...
