by Luke Bartram | May 8, 2024 | CS Insights, LinkedIn Posts
Just a short newsletter from me this month due a pending break away to sunnier climes. I was on my daily morning walk this morning in the beautiful English countryside and I was thinking about why some CS Teams are more successful than others, for me it comes down to...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
Bear with me on this.. In your current or prior Customer Success role, customers who were a strong ICP (Ideal Customer) were far easier to engage & retain, right!? Less of a sales task and more of success partnership. You can’t win them all, but a successful...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
There appears to be more live roles dropping, especially in #customersuccess however the sheer volume of applicants is actually preventing people from even trying.. “50+applicantions and not 1 interview”.. There is no silver bullet right now.. đŻ But DO NOT...
by Reece | Jan 9, 2024 | Job Hunting Tips, LinkedIn Posts
Check out a snippet from the CS celebrity that is Marija Skobe-Pilley â in the post below. View LinkedIn Post Key takeaways: đĄYou’ve got 5-7 seconds to grab their attention đĄUse your CV summary as an elevator pitch đĄBack up what you say with evidence!...
by Reece | Jan 9, 2024 | CS Insights, LinkedIn Posts
Re-posting a video shot earlier this year as it feels like a really relevant topic right now.. We talked about success metrics, the current market and some of the reasons for #redundancies within #customersuccess. Interestingly it leads back to the perceived value of...
by Reece | Jan 8, 2024 | CS Insights, LinkedIn Posts
Luke had awesome chat with Dan Farley & Jamie Robson đrecently. Both Dan & Jamie are incredibly well-known in the world of CS. Dan: â VP of Customer Success at Lunio â Top 100 CS Influencer đ â Advisor, coach and all-round great guy! Jamie: â Head of Customer...
